Privacy Policy
Stillwater Poolcraft respects your privacy and is committed to protecting your personal information. This policy explains what information we collect when you enquire about our pool services.
1. Data Controller
Stillwater Poolcraft is the data controller for the personal details you provide. You can reach us regarding privacy questions via our standard business contact details.
2. Legal framework
We handle your information in strict compliance with UK GDPR and the Data Protection Act 2018 and the governing regulations of United Kingdom. In the event of any contradiction between these terms and statutory law, the relevant statute governs.
3. Data Collected Through Request Forms and by Phone
When you contact us, we collect your name, phone number, email address, property address or postcode, and notes regarding your swimming pool system. We do not collect payment card information.
4. Purposes and Legal Basis for Processing
We process your information under the lawful basis of performance of a contract or legitimate interest to provide price estimates, schedule maintenance visits, carry out pool servicing, and issue invoices.
5. Storage Period
We keep customer records, service logs, and invoice histories for six years to comply with statutory UK accounting and tax obligations. Routine enquiries that do not lead to bookings are erased after twelve months.
6. Sharing With Staff and Subcontractors
Your contact details are shared only with our employed engineers and verified subcontractors visiting your property. We never sell, rent, or trade your personal information to marketing third parties.
7. Your Rights and How to Exercise Them
Under UK data protection law, you have the right to access your personal data, request corrections, or ask for deletion where legal retention limits allow. To exercise these rights, please email or call us directly.
8. Questions about this policy
Email [email protected] or phone +44 121 417 0807 during Mon-Thu 09:30-17:30, Fri 09:30-15:45, Sat 09:15-15:15. We reply to every message within one business day.
- Merchant
- Stillwater Poolcraft Ltd.
- Registered address
- 65 Caroline Street, Birmingham, B3 1UF, United Kingdom
- [email protected]
- Phone
- +44 121 417 0807
- Working hours
- Mon-Thu 09:30-17:30, Fri 09:30-15:45, Sat 09:15-15:15
- Registration
- Company No. 03856329